"As a former manager of a large luxury import automobile dealer, I am very familiar with what customer service is all about! I have to say that Jim and his staff at Z&M perfectly understand it as well! I can't ever recall in my 62 years of purchasing any type of vehicle and being more impressed with the people, the process and the overall experience. I drove almost an hour from Wexford to get to Z&M and it was definitely worth the trip. Jay was my sales associate and we bonded immediately! I had no real intention of buying a bike on my first visit, but I felt so comfortable with Jay, Amy (F&I Manager), Dax (Sales Manager) and Jim (Owner) that I had no reservations about finalizing a deal on an Ultra Classic Limited. They even drove to Wexford the next day to pick up my trade in. I can't speak highly enough of my experience here. Every aspect was first class!! Easy to see why their the top Harley dealership in the country!"
-Mark Cohen / Wexford, PA (Allegheny County)
"Bought my first Harley last week. Been a 20 year dream to do so. With 3 kids, including 1 in college, this was not the time for a new model. Instead it was a time for a used HD, which is what I did. Could not be happier with the salesman ( Ryan ) and the finance team ( Amy). Made it all very easy and stress free. Entire shop was great. Always wanted a Z and M t-shirt. Now I have one! Dream come true. Thanks Z and M!!"
-Curtis Poremski / Apollo, Pennsylvania (Armstrong County)
"Every time I come there everyone treats me with such kindness. When I want to buy parts for my husband and have no idea what I’m talking about your parts department takes the time to find whatever I need. I really appreciate the time that you spend with me because normally you are very busy. Thanks."
Debbie Fossi / West Newton, PA (Westmoreland County)
"Friendly and helpful salesman (Ryan) . Lea from financing was also very friendly ."
-Brian Lankey / Stahlstown, PA (Westmoreland County)
"Our experience with Z & M started when my wife and I walked through the door. Within a minute or two of walking in we were met by our salesman Ryan Wingard. Ryan was absolutely great to work with. He explained the layout of the dealership to us and helped us find not only the style and the color combination of bike we wanted but led us to an identical bike to the one we liked with over 15,000 less miles for the same price. That showed me that he wasn’t just interested in putting us on a bike, but wanted us on the “right” bike for us. When we told him we wanted to trade my old bike (a Honda) in on the bike I was prepared for the worst. After other dealerships not really seeming to want to deal with a foreign trade in it was a surprise when he acted like it was no big deal taking in a foreign bike on trade. Then he took us to see Amy Upstill in Financing to start the loan paperwork. This was another super experience. She got all our information and worked with us to get a payment we could afford that night and again a couple days later when we came in to finalize the deal. When we went to pick up the bike, we wanted a different seat on it. Ryan hooked us up with Joel in parts who worked with us to find a seat that my wife was comfortable on. Joel rocked!! Not only was he knowledgeable of the different seats but was more than happy to let the wife try out several seats until she found the perfect one for her. When we went to pick up the bike, we trailered by old bike down since we used the PA Turnpike (I-76) to get there and planned on trailering the new bike home the same route. But when we got ready to load the new bike on the trailer, it wouldn’t fit due to being longer than my old bike. The gentleman in service (sorry I didn’t catch his name) that was helping me was able to suggest a different route for me to take home so I was able to avoid riding on I-76 on a bike I wasn’t used to yet. I can’t thank him enough for his help. Even the sales associate in the clothing department (sorry I didn’t catch her name either) that my wife dealt with was friendly and helpful in getting our bonus program set up. There wasn’t a single bad experience with this dealership and throughout the process we dealt with every department in the dealership. This is a first class organization and I can’t say enough good things about them."
-Tom Call / Fenelton, PA (Butler County)
"I found a Honda Goldwing on cycle trader at Z&M. I went in and met Joe (my salesman), he was happy to show me the bike I wanted to see. He never tried to steer me toward a new Harley but wanted me to have a bike that I was happy with. A great experience and so happy with the dealership and Joe. Great job Z&M!"
-Dave Fultz / Johnstown, PA (Cambria County)
"My experience at Z and M was fantastic. My salesman Jason tracked down the bike I wanted within 3 days. Lea and Amy had all paperwork ready for me when I got there, the whole transaction was flawless. Other employees went out of their way to introduce themselves and congratulate me on my purchase. Really was a great experience!"
-Eric Landish / Donora, PA (Washington County)
"I heard a terrible noise coming from my transmission after the bike got heated up. I usually like to try to tackle things on my own but I wanted someone with some experience to look at it. The called me within three business days to tell me the bike was fixed. New lifters cam chain tensioner pads. Bike has never sounded or run so well. Price was in my opinion very fair. I would not hesitate to go back. Thanks guys."
-Dave Richards / Jeannette, PA (Westmoreland County)
"Bought a used sportster last week from Z&M and really enjoyed my experience! Mike was very helpful (since this was my first bike) and didn't pressure me into a purchase I wasn't 100% sure about. I look forward to doing business with Z&M again!!"
-Kyle Murray / Spring Church, PA (Armstrong County)
" I'd like thank Amy Upstill of finance for getting me my first harley, she worked to no end to get me financed. I must say that Amy ROCKS! Id like to also thank Mike Collins who was my salesman. He was very detailed in making sure I knew everything about my bike before I rode off into the sunset. He gave me the reassurance that I can call on him for any concerns regarding my bike and I felt an added protection from He and Amy. Lastly Id like to recommend anyone looking to buy a Harley to go to Z&M and get the best customer service you can imagine."
-Kevin Thomas / Pittsburgh, PA (Allegheny County)
"Service and State Inspection received on the 2003 Harley 10May17 was ex exceptional. Please continue this. The inspector found a very simple but serious problem with my bike,corrected it and I am greatly appreciative."
-Bob Hixson / New Stanton, PA (Westmoreland County)
"By far the best buying experience anyone could possibly ask for!! My purchase was made over phone calls/text. As I was over 500 miles away. Every single person I delt with thru the process was great! Highly recommended! You are treated like family! Thank you again to ever single person that works there!!"
-Bill Clapper / Rhode Island
"Joe & Lea were the best two people I could have hoped for dealing with. It was quick & they know bikes. Very happy. Will tell my friends for sure. Thanks"
-Jeff Young / New Brighton, PA (Beaver County)
" I had a great experience buying a brand new harley davidson roadster from you guys at z and m it was quick and easy ryan wingard and lea duddy made it happen for me thank you!!!''
-Leonard Mallin / Bradenville, PA (Westmoreland County)
"I had the best experience purchasing my 2016 new 883 super low. From my salesman Adam who was great, from start to finish, then Amy in finance was amazingly quick and helpful and super great as well, Then the girls in clothing sales were just great. Everyone at z&m harley were so pleasant and friendly. I absolutely love my experience at z&m and everybody's warmth and kindness has made me a z&m customer for life. Thank you again to the amazing group of people at z&m Harley ."
-Scott Campbell / Greensburg, PA (Westmoreland County)